Sydney Street Medical: using patient feedback to support quality improvement

Sydney Street Medical is a well-established general practice in Mackay, Queensland, providing a broad range of health services including general medicine, skin cancer checks, mental health support, and Aboriginal and Torres Strait Islander health checks. Guided by the belief that they are “dedicated to healthier, happier communities,” the clinic is...

Unlocking the ROI for Patient Activation Measure® (PAM®) in Australia: Evidence and Insights

Australia’s healthcare system faces significant challenges from the growing burden of chronic conditions. According to the Australian Institute of Health and Welfare (AIHW), 15.4 million Australians (61% of the population) live with chronic conditions, contributing to healthcare expenditure exceeding $38 billion annually (1). These costs are largely driven by conditions...

Embracing patient feedback at AAPM 2024

The 2024 AAPM National Conference in Darwin was a fantastic opportunity to connect with healthcare professionals and highlight the crucial role of patient feedback in driving quality improvement and positive patient outcomes. Situated alongside AGPAL and QIP—proud conference award sponsors and fellow members of the AGPAL Group of Companies—we were...

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